Privacy Policy
This policy was last updated on 25th January 2024.
Protecting your privacy is very important to us. This privacy policy explains how we use information we collect about you, and the choices you can make about the way your information is collected and used. This privacy policy applies whenever we collect your personal data and should be viewed with our Terms and Conditions which can be found here.
If you have any queries with regards to this Privacy Policy or about your personal data please email us at privacy@hibernianfc.co.uk
Who We Are
Your personal information is collected by The Hibernian Football Club Limited, company number SC005323
("we"/"us"/"our").
If you have questions about your personal information, please contact us as follows:
• E-mail: privacy@hibernianfc.co.uk
• Post: Privacy, Hibernian Football Club, Easter Road Stadium, 12 Albion Place, Edinburgh, EH7 5QG
• Telephone: + 00 44 131 661 2159
Information We Collect and What We Use It For
All information we collect about you will be recorded, used and protected by us in accordance with data protection legislation and this privacy policy.
The information we collect from you, how we use it and why we use it are detailed below:
(1) Information that you give to us when you purchase products or services.
(2) Information about the way you use our products and services.
(3) Information when you communicate with us.
(4) Information provided as part of your account.
(5) Information that we collect through your use of our website.
(6) Information that we collect from third party partners and corporate customers.
(7) Information that we collect incidentally from other sources or public services.
(8) Information that we collect from individuals representing organisations.
(9) Special categories of information that you give us.
N.B. Health and criminal arrests/ convictions data are discussed separately.
(10) Photograph and video images of you.
(11) CCTV footage of you.
Legal requirements
Your personal information will be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency or in the defence of a legal claims. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.
How Long We Keep Your Information
We will keep your information for as long as it is reasonably necessary. It will depend on factors such as whether you've any outstanding purchases or an account with us or have interacted with recent offers.
We will also retain your information as necessary to comply with legal, accounting or reporting requirements.
We will also routinely refresh our information to ensure we keep it up-to-date.
Information We Share
There are certain circumstances in which we transfer your personal data to employees, contractors and to other parties. For more information about this, click below.
Where your information will be held
We do not transfer your personal data outside the European Economic Area ("EEA"), and will not do so in future unless there is a lawful basis for such transfer. If this is the case, we shall inform you, prior to the transfer, of the intended transfer, the legal basis for doing so, and of the safeguards in place to protect your personal data.
Your Rights
You have certain rights in relation to your information. The availability of these rights and the ways in which you can use them can be found below.
Direct marketing: News and offers from us and our partners
We want you to be the first to receive the latest information and offers from us and from our Official Sponsors and
Partners
We will only send you marketing emails with your consent (where required by law).
We will send you information from us about latest signings, team information, club news, promotions and competitions.
We will also send you offers, competitions and promotions from our Official Sponsors and Partners. For a full list of our partners please click here.
Accessible Tickets
The club operates a specific ticketing policy for supporters with accessible needs. For full information please download our below.
If you have a further query regarding accessible access, please get in touch with our Disability Access Officer Ann Brown. Ann can be reached by email at disabledtickets@hibernianfc.co.uk or via telephone 07519 11 9771.
Please note Ann works on a part time basis but will respond to you as soon as possible.
Cookies
We use cookies that identify your browser or device. They collect and store information when you visit our website about how you use it.
For more information about cookies, the types of cookies we use and how we use them please see our Cookie Policy.
Links
Our digital platforms may display links to third party websites, including www.hibernianlotto.com, operated by
MyLotto24 Limited, and Capital Credit Union, who provide season ticket loan finance. Please note that we cannot control and cannot be held responsible for the privacy policies of third party websites. We strongly recommend that you should always read the privacy policy of a website to find out more about how personal information is collected and processed. We also strongly recommend you read the Terms of Use of third party websites.
Security
We are firmly committed to data security and we ensure your personal information is secured from unauthorised access. We ask you to use a unique user ID and password when you register with our sites and we ask you not to share this information with anyone. We respect and adhere to EU legislation on data protection.
Children
If you are under 16 years of age, please speak to your parent or guardian before using any of our sites and ensure you have their permission to do so. If you provide us with your personal information, we will not knowingly market to you if you are under 16 years of age. If you are aged 16-17 years of age, we will send you club information only.
Updating your personal information
You may update your personal information at any time by logging into your account and updating your details and preferences. We encourage you to change your personal information as soon as you can if your details have changed, for example postal address, email address etc.
Changes to our privacy policy
From time to time we may make changes to this policy. We recommend you check this page periodically to review the latest version.
Contact us
If you have any questions relating to this policy or to make a complaint, please email privacy@hibernianfc.co.uk or write to us at the address below.
Hibernian Football Club
Easter Road Stadium
12 Albion Place
Edinburgh
EH7 5QG
